10分严酷的事实真相，IT部门必须学会接受

In a perfect world, your network would suffer no downtime and be locked down tight. You'd be in perfect compliance with all government regulations, and your users would all be self-supporting. The cloud would take care of nearly all your infrastructure needs, and there wouldn't be a single device accessing the network you didn't first approve of and control.

另外：你会最终得到你真正应得的尊重和钦佩。

Good luck with all that. The gap between your dreams and cold hard reality just gets wider every day. That doesn't mean you should give up, but it does mean you need to get real about what you can change and what you must accept.

Here are 10 things IT must learn to live with.

More workplaces these days resemble a geeky party that'sBYOD (bring your own device). The problem? Many IT departments never got an invitation or failed to RSVP.

"Users will simply go around IT and use personal tech for business purposes," says Nathan Clevenger, chief software architect at ITR Mobility. "That is a much more dangerous situation from a security standpoint than supporting the consumer devices in the first place."

IT需要驾驶课程between blocking consumer tech and allowing unfettered access to the network from any device, notes Raffi Tchakmakjian, VP of product management at Trellia.

“BYOD是IT部门正在学习与生活的情景，但他们很难从安全性，成本和运营角度进行管理，”他说。

企业用户没有技术能敏锐旋转了一个第三方企业云服务用信用卡和一个按钮的点击。IT对于IT失去了控制。

That's not necessarily a bad thing. Cloud and mobile apps can give frustrated business users access to tech resources without putting additional burden on IT.

你的工作不再是提供自上而下的解决方案s; it's to enable business users to make the right decisions, says Scott Goldman, CEO of TextPower.

“与其努力恢复控制的，技术部门要争取更有价值的东西：影响力，”他说。“无所不能的IT部门口述的方法和设备的日子已经一去不复返了。他们意识到它越早，越快，他们将真正重新获得控制权的某一水平。”

In a perfect world, all data centers would be built around highly redundant, dual-bus architectures where maximum load on either side never exceeds 50 percent, says Peter Panfil, a VP at Liebert AC Power. They'd be able to handle peak loads even when critical systems fail and others are down for maintenance, with a separate recovery facility to come online in case of regional disaster.

在现实世界中，100％的正常运行时间是可能的，只有你愿意为它付出，大多数公司都没有Panfil说。当系统超过50％的容量不2020欧洲杯预赛出现力数据中心经理成一个游戏“IT鸡”，希望中断。

像正常运行时间，100％的合规性是一个崇高的目标这是理论多于实际。在许多情况下，过分集中于合规性可以伤害你在其他方面。

像健康或融资受到严格监管领域的组织可能不完全符合，因为规则经常变化，可以解释的各种方式。

Another danger area is falling into the compliance trap, where organizations expend too many resources trying to stay in sync with regulations while ignoring other, more vital parts of their operations, says Mike Meikle, CEO of the Hawkthorne Group.

"Organizations that strive for compliance with regulations often fall down in other areas," he says. "Being compliant with regulations doesn't necessarily mean you're doing what you need to do with your business."

Clouds are on the IT horizon. But reliability, security, and data loss will继续引起头痛的IT部门-- they'll just have less control.

云还引入了一个新的问题：如何衡量IT支出，特别是商业用户，而无需IT监理旋转起来的云服务。

“这是第一次，企业用户有什么服务，它是提供什么用户可以根据自己的征用之间的选择，说：”克里斯·匹克的Apptio公司CMO。“但是直到CIO可以在它的成本交付IT站稳把握，他或她将不能够延长有意义的选择回到企业用户，这只会提供更多的氧气，影子IT的火。”

米克尔说，IT部门往往希望一个更加公平的抖动，当谈到外包和头数减少，但他们不太可能得到它。

解决人力问题,多说,is to take advantage of third-party outsourcers and integrate with them as much as possible. The bodies are still available; they're just not under your own roof anymore.

Also, says Meikle, be sure look out for No. 1. Keep your tech chops current with an eye on the next job before the current one evaporates.

"IT pros need to understand they work for themselves first, the organization second," he says. "They need to continue developing their network and contacts, marketing themselves, and developing a personal brand even when they are employed."

Everybody wants their networks to be easy to manage and hard to breach. What they usually settle for are racks of security appliances that are hard to manage and easily compromised, says Joe Forjette, senior project manager at Crossbeam.

更聪明的方法是假设您的网络已经被入侵和设计安全性周围在帕洛阿尔托网络高级分析师威胁韦德威廉姆森说。

"Modern malware has become so pervasive and so adept at hiding within our networks that it is increasingly common for enterprises to assume they have already been breached," he says. Instead of slapping yet another layer of protection, security pros can spend more time looking for where the nasties may be lurking, such as inside an encrypted social network.

员工是在工作时间使用社交网络, whether you allow them to or not. The problem? Malware infections distributed via social networks and sensitive corporate data leaking online.

"The behavior of people using social media is like their behavior using email 10 years ago," says Rene Bonvanie, VP of worldwide marketing for Palo Alto Networks. "With email, we've learned to never click on anything. But inside social media, people click on every tiny URL because they trust the sender. That's why botnets we successfully rebuffed are coming back."

“教育，再教育，再教育，”莎拉·卡特，营销副总裁Actiance说。“把技术指导到位，在那里你可以提醒风险的用户和访问有关业务不相关的网站公司的政策解决方案。”

这是IT梦想：让有需要的用户从他们的背上。但是，尽管知识库和自动化的支持，开沟帮助台的概念是科幻小说的东西弥敦道麦克尼尔，为Bomgar首席战略官说。

“IT可以偏转的常见问题一大块 - 像密码重置 - 自助服务，但它永远是更具成本效益的有人类办理一次性的和更复杂的问题，”他说。

"Many organizations build a database of questions and leverage workflows to drive end users to an online answer," says Chris Stephenson, co-founder of Arryve. "The investment in self-help support would be much better replaced with remote assistance where the support staff can gain access to the user's computer immediately and solve the problem directly."

No matter how hard you work or how vital you are, you won’t get a lot of respect outside your own ranks.

它要么是认为圣诞老人（带来清凉玩具所有的业务女孩和男孩），诺博士（只关心保持用户从他们需要做他们的工作资源的距离），或者NSA（监控他们的每一个举动互联网可疑活动），史蒂夫罗威，创新的创始人和首席执行官说。

“最主要的IT领导者可以做来对付这些误解是把重点放在以任何方式，他们可以给公司提供了非凡的价值，”罗威说。“找一个地方，一个小的技术将有巨大的回报，并就去做。成功是非常困难的争论。”