在经济衰退后的环境中，最突出的商业和技术挑战将是什么?我们会游说一个由高管和分析师组成的小组，讨论现在该为组织、ICT团队和您的职业生涯做些什么。交付客户价值Jonathan Iles, CIO, Carter Holt Harvey在金融危机期间，企业纷纷放弃或搁置关键项目，而乔纳森•艾尔斯(Jonathan Iles)和他的团队则致力于“相当重大的项目”。事实上，今年还会有更多，”Carter Holt Harvey的首席信息官说。正如他告诉他的团队的，“我们正在驶向完美风暴。”所以让我们把舱门封好，让这些船做好准备，这样当我们进入这个区域时，我们就会有强烈的动机，我们知道我们在做什么，我们设法把所有的东西都保持在一起。他说，在过去的一年里，CHH的ICT重点是为客户提供价值，这将在未来12个月继续下去。“2010年在很大程度上仍将转向价值和改善与客户的关系。”这个项目的范围从ERP升级到Iles所说的“非常基本的东西”，比如CRM、定价和发票系统。“这意味着我们的客户，那些购买我们木制品、纸浆和包装的人;他们对我们有更好的体验，所以我们争取更大的市场份额。这才是真正为企业带来最大价值的东西。此外，团队正在为全年轮班做准备。他说:“我预计在接下来的12到18个月里，公司会发生一些重大的结构变化，同时也会增加很多项目。” "We need to maintain the high quality of infrastructure delivery, despite the fact that we are containing costs.""We are driving really hard on infrastructure," he says. "We have made some major savings that allowed us to spend more money on ERP, without increasing the budget.""This is about, 'How do I align with the business strategy? Am I implementing the right strategy to fit the business?'"Like his executive colleagues, the past year has delivered a handful of lessons for Iles. Foremost is, "You need to be ruthless with your business cases." The second is the value of having flexible contracts with key vendors. "This flexibility should enable no-penalty changes to be made -- including the ability to terminate services at no cost," says Iles.CHH renegotiated several key contracts at the beginning of last year to introduce competition into the relationships, with the result that costs for several services dropped significantly. This exercise will be done this year. "When the economic climate changes quickly, having long-term, inflexible contracts can be a major burden," he says.Another key lesson during the economic slowdown was the importance of having variable costs. For instance, says Iles, if the company sells a business unit, there is no proportionate reduction in software and hardware maintenance. "We would like to reduce the cost proportionally. The only way you can do that is by variable cost," says Iles. "Most of our costs are fixed, but we certainly want to move to a more variable cost model," which he notes is the promise of cloud computing.As for post-recession plans, Iles foresees a busier period ahead. "For me, post-recession means a surge of activity and I can see that that is going to be coming."Interestingly, one of his major activities last year was far removed from ICT. Iles joined Pat O'Connell, CIO of Rank Group, of which CHH is a subsidiary, and Glenda Mullany of IT firm The Tango Group, to complete a series of endurance challenges to raise funds for charity. The group's "最后的挑战是在攀登北岛的四座最高的山——汤加里罗山、恩古鲁霍山、鲁阿佩胡山和塔拉纳基山。她们在去年11月达到了这一目标，并为罗德尼的一个妇女避难所Kia Timata Ano Trust筹集了超过2.2万新西兰元。(参见http://cio.co.nz/cio.nsf/spot/afd817d770aad3b6cc25767d007de7a1?“这只是向我们的团队表明，我们能够应付繁重的工作，并仍有时间回馈社会。”加强与企业的信息和通信技术合作保罗·尼克尔斯，普华永道(PricewaterhouseCoopers, NZ)商业保险合伙人每件事都需要不断地回顾和挑战。这是"新常态”普华永道(PricewaterhouseCoopers New Zealand)的业务保证合伙人保罗•尼克尔斯(Paul Nickels)表示，这对今天的企业来说是非常重要的。尼克尔斯指的是麦肯锡关于经济秩序重组和每个人面前的不断变化的报告。那么，这对cio们意味着什么呢?“走出他们的办公室，更多地与他们的同行联系，了解什么会推动这种改变，”Nickels说。CIO现在的任务是考虑如何，“他们将更多地与业务打交道，”他说，“他们如何成为业务伙伴，以及他们认为可以通过自己的想法增加哪些价值领域。”他表示，随着企业开始关注运营的价值，以及哪些地方可以降低成本，首席信息官(cio)和组织的所有部门都受到了压力。因此，在未来的12个月里，这些类型的接触是重要的。他说，首席信息官们必须参与那些关于商业战略的前期讨论。“他们越参与这些讨论，他们影响方向的能力就越强，真正执行组织要求的能力也就越强。”他指出，“IT和业务之间总是存在一种强大而健康的紧张关系”，有些人称之为业务一致性。这一点在首席信息官身上得到了体现，他们的业务范围已经扩展到信息和通信技术以外的领域。“我能想到一些现在的组织，CIO是组织变革代理组的一部分，他们参与了所有的大项目。”尼克尔斯说，未来12个月里，首席信息官们应该为此而努力。首先要与商业伙伴建立联系。“必须对彼此的纪律有一定程度的尊重，”尼克尔斯说。 "You have got to understand the strengths of the parties and what they will bring."He says CIOs who have achieved this have made time for themselves and their teams to connect within the organisation. They are able to answers questions in regards to their IT spend, benchmarking and cost of service.He says PwC works with CIOs to create a "story board" discussion with their peers. The process enables CIOs to articulate their views on key questions such as, "What is going on in technology at this point in time and what is your plan and what do you plan to do? What has been in your agenda in the last period of time? Where are your areas of focus?"With a CIO's busy schedule, "there is often no time for self reflection". But Nickels says this exercise is important, and CIOs should be able to articulate these points to the business. CIOs who have already reached this stage can then take a closer look at the business model, and see where they can add value. "They need to be braver in experimentation, try new things, and be a little bit more agile."Those who have achieved this have the respect of their peers and their teams have a very commercial view and understanding of the business. "They know where the pain points are. They will be on top of those, and are in a position to offer alternatives and solutions."抛弃旧的规则Peter Macaulay，终端用户业务负责人，IDC新西兰公司IDC新西兰公司终端用户业务负责人彼得•麦考利表示，这将是令人沮丧的转变和疯狂趋势的一年。“我们一直在努力解决的大多数问题将继续需要关注，在某些情况下会演变成可怕的怪物。”许多将会成熟，一些将会消失，”麦考利说。在这些不同的问题中，他列举了首席信息官将被迫适应的三个根本转变——流动性变得“疯狂”，首席信息官被社交网络“绑架”，以及首席信息官需要关注的职业道路。他说:“CIO向更有效的战略家的转变，将通过处理这些转变的方式，增加风险/收益的分配。”他的观点是在与高级cio和行业远见者的讨论中形成的，以下是IDC新西兰2010 ICT十大预测(见IDCresearch.co.nz):
从已知的衰退到未知的未来:在2010年增加的机会中继续谨慎。
合并购买成为新的政府储蓄计划。
为了增长，对ICT产业的解构与重建。
信息和通信技术的使用将成为减少二氧化碳战略的关键。
政府的超高速宽带计划需要重组。
“学校用光纤”政策将把资讯及通讯科技应用于教育列为重点。
促进客户服务和保留策略的技术将得到贵宾待遇。
流动性将进入一个新的增长曲线。
云计算的采用将在众多成功中迈出一小步。
2010年，我们将看到越来越多的“商业成果管理”合同。